Frequently Asked Questions (FAQs)
Welcome to Lizqa.com’s FAQ section!
Find quick answers to the most common questions from our customers.
🛒 Ordering
Q1: How do I place an order on Lizqa.com?
A: Simply browse our products, add the items you want to your cart, and click "Checkout." Follow the steps to enter your shipping and payment information to complete your purchase.
Q2: Can I change or cancel my order after placing it?
A: You can request to cancel or change your order before it is shipped. Please contact our support team as soon as possible at support@lizqa.com.
🚚 Shipping & Delivery
Q3: Do you deliver across Saudi Arabia?
A: Yes! We deliver to all regions and cities in Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, and more.
Q4: How long does delivery take?
A: Standard delivery usually takes 2–5 business days. Remote areas may take longer. You’ll receive tracking details once your order is shipped.
Q5: How much does shipping cost?
A: Shipping is free for orders over SAR 250. For smaller orders, a flat shipping fee of SAR 19 applies.
💳 Payments
Q6: What payment methods do you accept?
A: We accept the following:
-
Mada (local debit cards)
-
Visa / MasterCard
-
Apple Pay
-
STC Pay
-
Cash on Delivery (COD)*
*COD may include a small service fee and is available in select locations.
Q7: Is it safe to shop on Lizqa.com?
A: Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and financial information is protected.
🔄 Returns & Refunds
Q8: What is your return policy?
A: You can request a return within 7 days of receiving your order, provided the item is unused and in its original packaging. Some items like personal care products and custom-made items are not returnable.
Q9: How do I request a return?
A: Log in to your account, go to “My Orders,” and click on “Request Return.” Our team will guide you through the process.
Q10: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method or as store credit.
🔒 Account & Privacy
Q11: Do I need an account to shop?
A: You can browse the site freely, but you’ll need to create an account to make purchases and track your orders.
Q12: How is my personal data protected?
A: Your information is stored securely in accordance with the Saudi Personal Data Protection Law (PDPL). We never sell or share your data without your consent.
📞 Customer Support
Q13: How can I contact customer service?
A: You can reach us via:
-
Email: support@lizqa.com
-
Phone: [Insert customer support number]
-
Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (KSA time)